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EVERYONE HAS SOME
SORT OF PROBLEM.

Help. Assistance. Service. Support.

Call it what you want. We’re there for you in any case. With help. Assistance. Service. Support. Challenge Lobster with any issue. That’s what we live for. That’s what we’re prepared for. Whether technical. Or practical. Guidance. Licensing. Training. Consultation. We’ve got our sleeves rolled up.

GIVE US YOUR PROBLEMS! HANDS ON.
WE’LL SOLVE THE ONCE UNSOLVABLE.

OUR SUPPORT.

Whether it’s intuitive operation. Or interface configuration. Things are often faster when you have a helping hand. With advice and action. With tips and tricks. That’s what our support is all about.

YOUR TRAINING.

Good education has always been the key to success. That’s why we’ll train you and your team how to best handle the solutions from Lobster. Individual. Clear. Intensive. Logical. In general. And, of course, in detail.

LICENSES & INSTALLATION.

Sorry. But with Lobster there are neither disks nor CDs. All you need is a web-enabled browser. On any device. From any location. What matters is having the right license for your requirements. And we offer that for sure.

SPECIFIC ADVICE.

When the software isn`t the issue. But rather how to better integrate Lobster into your processes, we`ll gladly help you find the perfect solution. From one challenge to the next.

SUPPORT IN
ALL AREAS.

And on all channels. Whether it’s e-mail, hotline or TeamViewer, our support teams will assist you with the technology, its usage and your projects. With all our knowledge and skills. So that everything runs smoothly, we’ll define appropriate contact partners in advance. On your side. And ours. We’ll get to know each other. And can quickly solve any challenges about using Lobster together.


„Many thanks for your help. It now matches perfectly. It is always a great pleasure to work together with the support of Lobster :)“
Julian Willerding | Sirl interaktive Logistik GmbH
„You have just broken the world record of supporters. I`ve never experienced such a fast response in my more than 30 year IT career.“
Jürgen Akolk | Waldemar LINK GmbH & Co. KG
„Wow, it works....Once again you`ve proven to be the `main man`. Thanks“
Philippe Schaefer | Logwin Holding Aschaffenburg GmbH
„Many thanks for the - as ever - rapid and thorough response to my query. The ticket can now be closed“
Dennis Winter | NOSTA Holding GmbH
„I wouldn`t have worked that out for myself so quickly. As always: Brilliant support.“
Theo Krämer | Eberspächer Climate Control Systems GmbH & Co. KG

Ask your technical questions
by email or telephone:

Support with mapping creation, also with the ideal implementation of requirements for business processes within Lobster_data

Solution approaches: e.g. general advice on process mapping with Lobster_data / alternative solutions for existing profiles Formats: e.g. syntactical questions about CSV, XML, EDIFACT, JSON, EDIFACT, IDOC, XML etc. / queries about ZUGfERD invoice content

Support with software questions: e.g. technical formulation of SQL queries in Lobster_data / Help with regular expressions / use of character sets

Optimisation potential: e.g. optimum software use, advice on performance improvement and resource management

Jasper reports to Lobster_data / beginner training (remote courses) free of charge

or Call us now:
+49 8157 590 99 – 20

User Questions by E-Mail and Telephone,
plus if required short Remote Courses about:

Updates, upgrades, releases, support with communication logs (e.g. AS2, FTP, OFTP, HTTP, SAP ALE, SMTP, SSH, etc.) certificates, troubleshooting, security settings

Configuring connections: e.g. support with the creation of communication channels in partner administration / use of certificates / TLS encryption / database linking

Profile configuration: e.g. answering clearly defined questions (‘which filter solves a particular requirement?’ / ‘how does database transaction control work?’ / ‘which receipt agent or response path must be used?’ …

Runtime problems: e.g. Lobster_data does not start any more / problems with the program accessing the file system, databases, mail servers etc.

… as well as additional support services that have to be agreed (e.g. special support, 24/7 support).

or Call us now:
+49 8157 590 99 – 20

Questions on Projects
by E-Mail and Telephone:

  • Learning-by-doing workshops – Implementation and training on Lobster_scm and Lobster_pim go hand in hand.
  • You learn the mechanisms of the Lobster products by creating your first function module yourself under expert guidance.
  • You then go on to create the second and third modules with increasing autonomy.
  • Your contacts at Lobster will also provide initial support at the start of a project phase. They are subsequently available to answer questions and give guidance as part of project support.
  • You ultimately take sole charge of the step-by-step development of your Lobster-based solution.
  • Your in-house IT colleagues are independent, flexible and fast.
  • The Lobster experts will make sure that you stay on the right path even on difficult terrain.
or Call us now:
+49 8157 590 99 – 20

TECHNICAL SUPPORT

FIRST AID FOR:
    • Updates & upgrades
    • Communication logs
    • Configuration of links
    • Profil configuration
    • Runtime problems
FAST. ACCURATE. EFFICIENT.

Our technically savvy support teams have a ready solution for any problem, so the tickets in the Lobster ticket system can be closed quickly. Direct problem solving. Maximum service degree. Just ask. The answers will be quick in coming.

USER SUPPORT

FIRST AID FOR:
    • Solution approaches
    • Formats
    • Software engineering
    • Optimisation potential
    • Jasper reports
INDEPENDENT. FLEXIBLE. AUTONOMOUS.

Our User Support encourages autonomous and independent working with the software for users, and quickly answers process and application questions.

PROJECT SUPPORT

FIRST AID FOR:
    • Configuration options
    • Business processes
    • Data flows
    • Project control
    • Process optimising
DO. IT. YOURSELF.

Our Project Support Team can help you make optimum use of the configuration possibilities offered by Lobster. Match them perfectly to your requirements. Establish data flows, create mappings or design business processes.

TRAINING?
INDIVIDUAL IS
THE STANDARD!

Tailor-made to the needs of participants, our Lobster_data training seminars clearly explain how to implement processes or solve specific issues. Logically: Support comes on top through numerous content-related tutorials.


  • #1
    In the two-day workshop on site. Needs-oriented. On-the-job training.
  • #2
    Practical training for operating and monitoring the system.
  • #3
    For less important issues, Team Viewer can get things going quickly.
  • #4
    Easy to understand training videos for self-training free of charge. Available at any time, can be downloaded from the Lobster customer login area.

The Lobster Academy

TRAINING? As required! Just talk to us on.

Read more

INSTALLA... WHAT?

AND OFF YOU GO!

Just open the browser. From any device. Whether laptop, tablet or mobile phone, at any time, and from any place. With the new browser-based HTML5 interface, Lobster_data allows complete container-based installation (e.g. Docker). But it also offers the choice of dongle-based installation. This makes licensing highly flexible. And Lobster_data can move from on-premise to data centre to cloud service providers – with no additional technical effort.

WELL ADVISED.
WELL IMPLEMENTED.
IT’S LOBSTER AFTER ALL.

We want your problems.

No time or capacity to build or implement new and complex processes? No problem: we’ll gladly advise you and will quickly and flexibly undertake service components or work packages. From concept to implementation of special processes and process migration. There’s always a way. So, tell us your problem. We’ll find the optimal solution.

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